James Sparks, Growth Consultant

No-nonsense strategies
to grow your business

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Customer Increase

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why choose me?

I’ve led high performing teams across British Airways, Tesla, and Trojan Energy.

 

In a range of operational and customer focused leadership roles, I’ve managed complex logistics, led regional service teams and built customer operations from the ground up.

 

I’ve driven operational excellence and punctuality, delivered top tier customer satisfaction through periods of rapid growth and challenge, and successfully scaled teams and systems to support expanding customer bases.

Proven track record of success across global brands & startups

Services - No nonsense and high impact

Consulting

Unlocking ways to grow your business whilst streamlining your processes and managing accompanying changes.

These are the people you will be relying on. These are people you need to be utterly comfortable with, who you only need to mention something once to and they will take care of it. Circumstances can pressure you to hire people fast, though bad choices can leave you lying awake at night. I will work together with you to highlight the key methods to ensure you only hire the very strongest, proactive and trustworthy individuals.

Being at the cutting edge of truly exceptional customer service is the true game changer, and very few businesses have this. I have the knowledge and lived experience to raise your customer experiences to the next level.

These are what people, team members and customers buy into and value the most. They are hard-earned, take time to gain, though are easily lost. 

As leaders it is essential to provide consistent and accurate feedback in order to heighten standards whilst developing your team and maintain high morale.

Changing and adapting are essential for success. Never staying still and constantly analysing your processes are at the forefront of staying ahead of your competitors.

Reviewing proposals for new products to assess the demand in the market and the viability of success is crucial ahead of any launch.

Zeroing in on the other major players in your sector and assessing their strengths, weaknesses and how you can optimise your performance against them.

I can work together with you in two ways – You can either learn how to grow effectively with my guidance, or I can run the project for you. Most clients start with advisory support, then move to done-for-you implementation once they’re confident in the plan.
 
Prices: £150 per hour / £840 for 6 hours / £1,850 for 15 hours / £3,400 for 30 hours
 
Done-for-you implementation: please get in touch to provide details and I’ll be delighted to discuss further.

1:1 Leadership Coaching

In-depth coaching, directly linked to your personal experience and direction. This can include, though absolutely not restricted to: mindset; communication; active listening; the art of giving and receiving feedback; inspiring and motivating your team; the differences between managing and leading; the importance of developing your team members and setting them up for success; knowing your personal strengths and leaning into them; the importance of changes - however big or small; being aware of your own fears and taking steps to face them. This is the ultimate step towards your personal growth, and therefore your team's too.

Overcoming Adversity

From my own personal experience with a sudden life-changing diagnosis, I know it is too easy to forget that we are all human and there are factors beyond our control that impact our work and family life. I have learned that in the face of these monumental challenges, it is still possible to find hope and emerge stronger. I am here to listen to, support and assist anyone who is facing these challenges in their life.

Testimonials

"James recruited and developed a high pertorming team of remote Customer Support Analysts who provided high levels of customer service. He oversaw growth of customer numbers from 5 when he started to nearly 800 at the time of his departure, successfully negotiating the challenges that accompanied that level of growth."

Ian Mackenzie

CEO, Trojan Energy
"James's decisiveness, eye for the detail and calmness under pressure were key to the success of the BA de-icing operation. The trust and relationships he had within the team made a huge difference, particularly when getting the first of wave of ~50 departures safely away from London Heathrow each morning.

Anyone working with him is making a fantastic call and I have no doubt he will have a profound impact on any teams he engages with."

Jon Dando

Head of Loading, British Airways
It was a genuine pleasure and privilege to work alongside James during his highly impactful tenure at Tesla.

James was an exceptional operational leader whose dedication was evident from his very first role as the Service Manager for the Brooklands centre. He was responsible for setting up the site from day one, successfully developing his team, building crucial customer relationships, and immediately establishing a high benchmark for operational performance.

This foundational expertise carried through to his subsequent role as the Area Service Manager for Scotland & Northern Ireland. Here, he continued to drive operational performance and strategic improvement across the service centre operations, consistently delivering results. His area was reliably recognised for achieving the best customer satisfaction scores, a direct testament to his focus on providing an excellent service for warranty, maintenance, and repair requirements.

James was unwavering in his support and development of his people, building and mentoring high-performing and dedicated teams across all his sites. He was deeply committed to the Tesla mission, approached every challenge with absolute integrity, and served as an incredibly trusted colleague. I wholeheartedly recommend James and would welcome the chance to work with him again.

Kirstan Bradley

former Country Service Leader UK & Ireland - now Head of Customer Experience at Vivify
contact - info@jsgrowth.com

If You Have Any Questions,
Feel Free to Contact Me.